jlace Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how jlace ("jlace," "we," "us," or "our"), operator of the online gaming platform at jlace.cam (the "Platform"), collects, uses, stores, discloses, and protects the personal data of individuals who access or use our Platform ("Players," "you," or "your").

jlace is committed to protecting the privacy of all players, with particular attention to the rights of Filipino players under applicable Philippine data protection legislation. We process personal data responsibly, transparently, and only for the purposes described in this Policy.

By registering an account on jlace, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the collection and use of your personal data in accordance with this Policy. If you do not agree with any provision of this Policy, please cease using the Platform and contact our support team to close your account.

2 Data Controller

For the purposes of applicable data protection law, jlace is the data controller responsible for the personal data of players registered on jlace.cam. As data controller, jlace determines the purposes for which and the manner in which personal data is processed.

Questions, requests, or complaints relating to the processing of your personal data by jlace should be directed to our Data Privacy Officer, reachable via the contact details in Section 16 of this Policy. We take all privacy inquiries seriously and respond within the timeframes required by applicable law.

3 Personal Data We Collect

The categories of personal data jlace may collect about you include:

3.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify that you meet the 21-year minimum age requirement);
• Residential address in the Philippines;
• Mobile phone number registered in your name;
• Email address;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS card, UMID, or PhilSys national ID);
• Proof of residential address documents;
• Proof of payment method ownership documents where required;
• Selfie or liveness verification images where applicable.

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records;
• Payment method identifiers (e.g., GCash mobile number, bank account name and last digits);
• Transaction amounts, dates, and reference numbers;
• Account balance history.

3.4 Gaming Activity Data

• Game session records including games played, wager amounts, and outcomes;
• Bonus and promotional offer redemption history;
• VIP tier status and loyalty point accumulation;
• Responsible gaming settings and limit history.

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Cookies and similar tracking data (see Section 8).

3.6 Communications Data

• Records of communications between you and jlace support, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

4 How We Collect Your Data

jlace collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings;
• Automatically: Through cookies, web beacons, and similar technologies when you access and navigate the Platform (see Section 8);
• From third-party service providers: Including identity verification services, payment processing partners such as GCash and PayMaya operators, and fraud detection services, who may provide data to jlace as part of their contracted services;
• From publicly available sources: Where necessary for fraud prevention or compliance purposes, jlace may supplement your data with information from publicly available databases or records.

5 Legal Basis for Processing

jlace processes your personal data on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and management	Performance of contract
Processing deposits and withdrawals	Performance of contract
Identity verification (KYC)	Legal obligation / compliance
Anti-money laundering monitoring	Legal obligation / compliance
Fraud detection and prevention	Legitimate interests of jlace
Responsible gaming monitoring	Legitimate interests / legal obligation
Marketing communications	Consent (withdrawable at any time)
Platform analytics and improvement	Legitimate interests of jlace
Customer support	Performance of contract

6 How jlace Uses Your Data

jlace uses the personal data it collects for the following purposes:

• Account administration: Creating, maintaining, and managing your jlace account, including login authentication and account security;
• Transaction processing: Facilitating deposits via GCash, PayMaya, and Philippine bank transfers, and processing withdrawal requests to your registered payment method;
• Identity verification: Verifying that you meet the age requirement (21+) and that your identity matches the account registration details, as required for KYC compliance;
• Legal compliance: Meeting obligations under anti-money laundering legislation, data protection law, and other applicable Philippine regulations;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and prohibited conduct under the jlace Terms & Conditions;
• Customer support: Responding to your queries, complaints, and requests through our 24/7 support team;
• Responsible gaming: Monitoring gaming activity for signs of problem gambling behavior and, where appropriate, proactively reaching out to players who may benefit from responsible gaming tools;
• Personalization: Tailoring your jlace experience, including game recommendations and relevant promotional offers, based on your gaming preferences and history;
• Platform improvement: Analyzing usage patterns to improve the functionality, design, and content of the jlace Platform;
• Marketing: Sending you information about bonuses, promotions, new games, and jlace updates, subject to your communication preferences.

7 Data Sharing and Disclosure

jlace does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis:

7.1 Service Providers

jlace engages vetted third-party service providers to support platform operations, including payment processors (such as GCash and PayMaya network operators, BPI, BDO, Metrobank, UnionBank), identity verification services, fraud detection partners, cloud hosting providers, and customer support technology providers. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to jlace.

7.2 Regulatory and Law Enforcement Authorities

jlace may disclose personal data to government agencies, regulatory bodies, law enforcement, or courts where we are required to do so by applicable law, court order, or legitimate regulatory direction. This includes reporting obligations under anti-money laundering legislation. jlace will, where legally permitted, notify you of such disclosures.

7.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or restructuring of jlace, your personal data may be transferred to a successor entity. In such cases, jlace will take reasonable steps to ensure that the successor entity commits to processing your data in a manner consistent with this Policy, and will notify you of any material changes.

7.4 With Your Consent

jlace may share your data with additional third parties where you have given your explicit prior consent to such sharing. You may withdraw this consent at any time by contacting our support team.

8 Cookies and Tracking Technologies

jlace uses cookies and similar tracking technologies to operate and improve the Platform, personalize your experience, and analyze usage patterns. The main categories of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function, including maintaining your login session and security tokens. These cannot be disabled without impairing Platform functionality;
• Performance and analytics cookies: Used to understand how players interact with the Platform, identify technical issues, and measure the effectiveness of features — all in aggregated, anonymized form;
• Functional cookies: Remember your preferences such as language, region, and display settings to provide a more personalized experience across sessions;
• Marketing and targeting cookies: Used, with your consent, to deliver relevant promotional content about jlace bonuses and game offerings based on your activity on the Platform.

You can manage your cookie preferences at any time through your browser settings. Disabling certain cookie categories may affect the functionality of the jlace Platform. A detailed cookie notice is available within the Platform's settings.

9 Data Security

jlace implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jlace servers;
• Encryption of sensitive data at rest, including government ID documents and financial records;
• Multi-factor authentication options for player accounts;
• Role-based access controls ensuring that jlace personnel access player data only to the extent required for their specific job functions;
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform;
• Continuous monitoring for anomalous account activity and potential data breaches;
• Incident response procedures ensuring prompt action in the event of a suspected data breach, including notification of affected players and relevant authorities as required by law.

While jlace takes all reasonable steps to protect your personal data, no system is entirely immune from risk. You also play an important role in account security — use a strong, unique password for your jlace account, enable two-factor authentication, and never share your login credentials with others.

10 Data Retention

jlace retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. General retention principles applied by jlace are as follows:

• Active account data: Retained for the full duration of your active jlace account;
• Closed account data: Following account closure, core account and transaction data is retained for a minimum period required by applicable anti-money laundering and gaming regulations — typically five (5) to seven (7) years post-closure;
• KYC documentation: Retained for the period required by applicable anti-money laundering legislation, typically five (5) years from the end of the business relationship;
• Marketing and communication preferences: Retained until you withdraw consent or for a reasonable period following account closure;
• Technical logs: Retained for shorter periods consistent with operational and security monitoring requirements, typically six (6) to twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.

11 Your Data Subject Rights

Subject to applicable Philippine data protection law and certain limitations, you have the following rights in relation to your personal data held by jlace:

• Right of access: You may request a copy of the personal data jlace holds about you, along with information about how it is being processed;
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by jlace;
• Right to erasure: You may request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to restriction: You may request that jlace restricts its processing of your data in certain circumstances, such as while the accuracy of data is contested;
• Right to data portability: Where technically feasible and legally applicable, you may request that jlace provides your personal data in a structured, commonly used, machine-readable format;
• Right to object: You may object to jlace's processing of your data where that processing is based on legitimate interests;
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jlace's Data Privacy Officer using the details in Section 16. We will respond within thirty (30) days of receiving a verifiable request. In some cases, we may need to verify your identity before processing a data rights request to protect your account security.

12 Marketing Communications

jlace may send you promotional communications about bonuses, new game releases, VIP offers, and platform updates by email, SMS, or in-platform notification, where you have provided consent to receive such communications during registration or subsequently through your account settings.

You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link included in any marketing email; (b) adjusting your communication preferences in your jlace account settings; or (c) contacting our support team with a request to be removed from marketing lists. Opting out of marketing communications will not affect transactional communications necessary for account management, such as withdrawal confirmations, security alerts, or important policy updates.

13 Minors and Age Restrictions

jlace does not knowingly collect personal data from individuals under the age of 21 years. The Platform is strictly for adults aged 21 and over, consistent with Philippine regulations governing casino-style gambling. If jlace discovers that personal data has been collected from a person under 21, the associated account will be closed and data will be deleted or returned to the extent required by law.

Parents and guardians who believe a minor has provided personal data to jlace should contact our support team immediately. We take these situations seriously and will act promptly upon receiving a verified notification.

14 Third-Party Links and Services

The jlace Platform may contain references to or integrations with third-party services, including game providers, payment processors, and identity verification services. These third parties operate under their own privacy policies, which are separate from and independent of this Policy. jlace is not responsible for the data practices of third-party services, and we encourage you to review the privacy policies of any third-party service with which you interact in connection with your jlace account.

15 Updates to this Privacy Policy

jlace may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform operations. Material changes will be communicated to registered players via email or in-Platform notification prior to taking effect. The effective date of the current version is stated at the top of this document.

Your continued use of the jlace Platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the Platform and, if you wish, request account closure.

16 Contact & Data Privacy Officer

For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlace, please contact our Data Privacy Officer. Our support team is available 24 hours a day, 7 days a week, and can assist in English and Taglish.

Email: [email protected]

Website: jlace.cam

Written data rights requests will be acknowledged within forty-eight (48) hours of receipt and substantively addressed within thirty (30) days unless an extension is required by the complexity or volume of the request, in which case you will be notified of the extended timeline.